Support Services
Support for cloud computing and security services.
Get 24/7 support from engineers familiar with your IT environment.
Quickly resolve problems, have questions answered or get advice.
Access to the support services is available through the Safe Swiss Cloud support hotline or tickets (accessible via Email).
All our support packages are multi-purpose: they can be used for all cloud computing and security services.
Cloud Computing Support
All Safe Swiss Cloud support packages can be used to get help for all cloud computing related services. The following is a list of frequently requested support areas:
- Servers: Windows, Linux
- Networking: firewalls, routers, VPNs, proxy servers etc.
- Integration with Microsoft Office 365
- Software defined networking (SDN) in virtual data centres
- Active Directory / LDAP, Remote Desktop, File Servers, Exchange
- Web servers: Apache, IIS, Nginx
- DB servers: Postgres, MSSQL, MySQL, MariaDB
- Backups: servers, databases, files, VM images
- Kubernetes cloud: help with setup, questions, best practices, operations
- Open cloud: help with Openstack setup, questions, best practices, operations
- Enterprise cloud: help with setup, questions, best practices, operations
- Setup and configuration support.
IT-Security Support
Support is available for all the Safe Swiss Cloud IT-security products and services. The following is a list of frequently requested support areas:
- Ransomware Recovery: assistance with setting up and restore operations.
- SIEM / Network Detection & Response: assistance with responses to detected potential threats.
- Active Directory auditing: help with creating policies and best practices, as well as improvement suggestions.
- End Point Protection (EPP): anti-virus, ransomware & malware protection for workstations and servers. Help with configuration, analysis and interpretation of threats and weaknesses.
- Email security: assistance with black-listing, white-listing and any other issues related to filtering emails for malware and spam.
- Firewalls, Intrusion Prevention, Web Application Firewalls: assistance with setup, upgrades and operational issues.
- Security setup and configuration support.
Types of Support Packages
Monthly Support Packages
These packages have the following characteristics:
- A certain number of hours, which remain valid for one month
- Monthly payments on a “pay as you go” basis, with a commitment of just 1 month.
Annual Support Packages
These packages involve:
- A certain number of hours, which remain valid for a year.
- Monthly payments with a 1-year commitment
All support packages can be used for cloud computing or security services support.
Support Services by Safe Swiss Cloud
Improve and secure your cloud IT infrastructure with our 24/7 support packages.
Monthly Support Packages
| Monthly Support Packages | Included Hours (per month) | Expiration of support hours | Price / month | Contract Duration (months) | Billing | Product ID |
| Monthly Support 2 | 2 | Monthly | 290 | 1 | Monthly | pro2.support-2 |
| Monthly Support 5 | 5 | Monthly | 725 | 1 | Monthly | pro2.support-5 |
| Monthly Support 10 | 10 | Monthly | 1’400 | 1 | Monthly | pro2.support-10 |
| Monthly Support 15 | 15 | Monthly | 2’100 | 1 | Monthly | pro2.support-15 |
Annual Support Packages
| Annual Support Packages | Included Hours (over 12 months) | Expiration of support hours | Price / month | Contract Duration (months) | Billing | Product ID |
| Annual Support 10 | 10 | Yearly | 130 | 12 | Monthly | pro2.support-10-annual |
| Annual Support 25 | 25 | Yearly | 330 | 12 | Monthly | pro2.support-25-annual |
| Annual Support 50 | 50 | Yearly | 650 | 12 | Monthly | pro2.support-50-annual |
| Annual Support 100 | 100 | Yearly | 1’250 | 12 | Monthly | pro2.support-100-annual |
| Annual Support 200 | 200 | Yearly | 2’420 | 12 | Monthly | pro2.support-200-annual |
| Annual Support 300 | 300 | Yearly | 3’500 | 12 | Monthly | pro2.support-300-annual |
All support packages can be used for cloud computing or security services support.