EN | DE

Support Services

Support for cloud computing and security services.

Get 7×24 support from engineers familiar with your IT environment.

Quickly resolve problems, have questions answered or get advice.

Access to the support services is available through the Safe Swiss Cloud support hotline or tickets (accessible via Email).

All our support packages are multi-purpose: they can be used for all cloud computing and security services.

Cloud Computing Support

All Safe Swiss Cloud support packages can be used to get help for all cloud computing related services. The following is a list of frequently requested support areas:

  • Servers: Windows, Linux
  • Networking: firewalls, routers, VPNs, proxy servers etc.
  • Integration with Microsoft Office 365
  • Software defined networking (SDN) in virtual data centres
  • Active Directory / LDAP, Remote Desktop, File Servers, Exchange
  • Web servers: Apache, IIS, Nginx
  • DB servers: Postgres, MSSQL, MySQL, MariaDB
  • Backups: servers, databases, files, VM images
  • Kubernetes cloud: help with setup, questions, best practices, operations
  • Open cloud: help with Openstack setup, questions, best practices, operations
  • Enterprise cloud: help with setup, questions, best practices, operations
  • Setup and configuration support.

IT-Security Support

Support is available for all the Safe Swiss Cloud IT-security products and services. The following is a list of frequently requested support areas:

  • Ransomware Recovery: assistance with setting up and restore operations.
  • SIEM / Network Detection & Response: assistance with responses to detected potential threats.
  • Active Directory auditing: help with creating policies and best practices, as well as improvement suggestions.
  • End Point Protection (EPP): anti-virus, ransomware & malware protection for workstations and servers. Help with configuration, analysis and interpretation of threats and weaknesses.
  • Email security: assistance with black-listing, white-listing and any other issues related to filtering emails for malware and spam.
  • Firewalls, Intrusion Prevention, Web Application Firewalls: assistance with setup, upgrades and operational issues.
  • Security setup and configuration support.

Types of Support Packages


Monthly Support Packages

These packages have the following characteristics:

  • A certain number of hours, which remain valid for one month
  • Monthly payments on a “pay as you go” basis, with a commitment of just 1 month.

Annual Support Packages

These packages involve:

  • A certain number of hours, which remain valid for a year.
  • Monthly payments with a 1-year commitment

All support packages can be used for cloud computing or security services support.

Support Services by Safe Swiss Cloud

Improve and secure your cloud IT infrastructure with our 7×24 support packages.

Pricing for Support Services


Monthly Support Packages

Monthly Support PackagesIncluded Hours (per month)Expiration of support hoursPrice / monthContract Duration (months)BillingProduct ID
Monthly Support 22Monthly2901Monthlypro2.support-2
Monthly Support 55Monthly7251Monthlypro2.support-5
Monthly Support 1010Monthly1’4001Monthlypro2.support-10
Monthly Support 1515Monthly2’1001Monthlypro2.support-15
Monthly support packages: support hours expire at the end of the month. Service can be cancelled at the end of each month.

Annual Support Packages

Annual Support PackagesIncluded Hours (over 12 months) Expiration of support hoursPrice / monthContract Duration (months)BillingProduct ID
Annual Support 2525Yearly33012Monthlypro2.support-25
Annual Support 5050Yearly65012Monthlypro2.support-50
Annual Support 100100Yearly1’25012Monthlypro2.support-100
Annual Support 200200Yearly2’42012Monthlypro2.support-200
Annual Support 300300Yearly3’50012Monthlypro2.support-300
Annual support packages, paid monthly: the support hours are for a full year and expire after 12 months.

All support packages can be used for cloud computing or security services support.