General

  • Do you have “pay as you go” pricing?

    Yes, Safe Swiss Cloud’s main infrastructure resources are billed on a “pay as you go” basis with hourly billing:

    • CPU
    • RAM
    • SSD Storage
    • Object storage

    Internet Bandwidth is not billed “pay as you go”, but can be pro-rated on a monthly basis.

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  • Do you have 7×24 support?

    Yes.

    We have 7×24 support for all our cloud platforms. If you cannot reach your cloud resources or suspect a problem with the cloud contact us to get in touch with an engineer.

    Note, that this does not include support for applications you have installed yourself on your own VMs (virtual machines) or deployed in our Kubernetes cloud.

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  • I have a problem. How can I get support?

    To request support write to the support email address Safe Swiss Cloud shared with you when you opened your account or fill out this form. This will automatically open a ticket which will trigger Safe Swiss Cloud’s support process.

    In case of emergencies or outside business hours, always call +41 61 564 1111 and ask for emergency customer support. You will be connected to the engineer on duty.

    Support is normally provided on a best effort basis, but contracts that guarantee certain service levels (SLAs) are available.

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  • What about portability and lock-in?

    In the cloud age customers want the freedom to move their computing workloads (VMs/servers, storage, applications, data etc.) between various clouds (including Safe Swiss Cloud) and their own on premise data centres.

    Safe Swiss Cloud is committed to making sure our customers enjoy this freedom. Customers can always move their workloads in and out of Safe Swiss Cloud themselves (self service). We also provide services to help customers move their workloads between various data centres including those from Safe Swiss Cloud and many other cloud providers.

    For more information, visit the page Why Safe Swiss Cloud.

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  • Do you provide reseller or white label services?

    Yes. We are happy to serve resellers.

    As a reseller, you are welcome to create white label or value added services.

    For further information please contact us via Email or call +41 61 564 11 11

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