Limited support is available on a best effort basis between 08:00 to 20:00 Central European Time (CET – Switzerland).
Request support here: https://www.safeswisscloud.ch/en/node/add/support-ticket or write to the support email address Safe Swiss Cloud shared with you when you opened your account. This will automatically open a ticket which will trigger Safe Swiss Cloud’s support process.
In case of emergencies or outside business hours, always call +41 61 564 1111 and ask for customer support. You will be connected to an engineer on duty.
Support contracts that guarantee certain service levels (SLAs) are available on request.