I have a problem. How can I get support?

To request support write to the support email address Safe Swiss Cloud shared with you when you opened your account or fill out this form. This will automatically open a ticket which will trigger Safe Swiss Cloud’s support process.

In case of emergencies or outside business hours, always call +41 61 564 1111 and ask for emergency customer support. You will be connected to the engineer on duty.

Support is normally provided on a best effort basis, but contracts that guarantee certain service levels (SLAs) are available.