To request support write to the support email address Safe Swiss Cloud shared with you when you opened your account or fill out this form: https://safeswisscloud.com/en/safe-swiss-cloud-support-request/ . This will automatically open a ticket which will trigger Safe Swiss Cloud’s support process.
In case of emergencies or outside business hours, always call +41 61 564 1111 and ask for emergency customer support. You will be connected to the engineer on duty.
Support is normally provided on a best effort basis, but contracts that guarantee certain service levels (SLAs) are available.